TERMS & CONDITIONS

Introduction

Thank you very much indeed for accessing our website at www.supersmoo-v.com.

We thank you for your interest in Super Smoo-V.

Please read the following Super SMOO-V terms and conditions carefully (also referred to as “we”, “us” or “our”). By using this website and placing an order with us you are agreeing to the conditions that appear below, as they are binding on you. Please review these Terms & Conditions as they may change from time to time.  If at any time you do not wish to accept these conditions then you may not use this site.

You can contact us by using the ‘contact’ icon on our website.

Payments

We may refuse to accept an order:
(a) where arrangements are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error;
Only one credit/debit card per booking can be accepted.
The Super Smoo-V Company Ltd, trading as Super SMOO-V, use Paypal to collect and process transactions.

Confirmation

Confirmation of orders received will be sent to you by email, on the email address provided on your order.

Acceptable use

All visitors and customers must use our website only for lawful purposes.

You must not use our website

In any way that breaches any applicable local, national or international law or regulation;In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation;To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, aware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; or To reproduce, duplicate copy or re-sell any part of our website.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.You may print off a copy, and may download extracts, of any pages from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which will be set out in our Terms and Conditions of Sale.

Product

Separation is natural and products require shaking before opening. All products require refrigeration and must be consumed in line with the shelf life and instructions contained on the bottle – all products will have a minimum of 6 days (use by date label on the lid), shelf life on delivery, as its a natural product. The flavour, colour and texture of ingredients used in our products can vary according to country of origin, availability of ingredients, seasonality and variety. Therefore, the appearance of our products may vary and may not always be in line with the imagery contained in the website. We reserve the right to change the ingredients in the products produced in line with seasonality and availability of ingredients.

Registration

When placing an order you will have the option to check-out as a guest or to register and set up an account. You will be asked to select a password. You are responsible for keeping this password secure and for all orders submitted using that password. We recommend that you change your password regularly. If you suspect that someone else is using your account or knows your password you must notify us immediately and change your password. You acknowledge that we cannot guarantee and therefore shall not be responsible for the absolute security of the website, although we shall use our best endeavours to avoid any security breach at all times. If you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hello@supersmoo-v.com.

Cancellations

It is not possible for us to offer refunds for cancellations made less than two full working days before the delivery date. Cancellations should be received in writing via email (hello@supersmoo-v.com) from the person who placed the order. If a refund is applicable, you will receive the refund within 5 working days from when the refund has been processed.

Pricing

Our products use seasonal ingredients and as such we reserve the right to make price changes at any time. With the nature of Natural produce, seasonal price fluctuations in the raw ingredients and currency fluctuations, any changes are unpredictable. We will do our best to keep our prices consistent as published and for this to be as infrequent as possible. From time to time we may have to adjust our pricing to reflect significant cost changes on our operations side. Super SMOO-V reserves the right to introduce any promotions at any time. All bookings made prior to a promotion being introduced cannot be changed to that of the promotion.

Delivery and Orders

All orders must be placed through the website (www.supersmoo-v.com). All orders must be placed between Sunday and Thursday. Any orders placed on a weekend, will be freshly prepared the next working day. As Super SMOO-V is a Natural Product, every order is prepared fresh, “one day after” the order is received and is shipped out the same day, for next day delivery and will need to be signed for. Delivery times can be from 8am till 6pm (Business hours). We are unable to narrow down the times of delivery as we use different Couriers.

For e.g. If you place an order on Monday, it will be prepared fresh on Tuesday and shipped out same day, for you to receive it on Wednesday.

Once you receive the order, you must refrigerate them immediately and shake it well, before consumption.

Your order will be sent back to us if no one can sign for the delivery. Re-delivery will be done at the client’s expense.
If you request a neighbour to sign for your order it is your responsibility to remind them that the juices need to be removed from the box and “refrigerated immediately”.  Once we have delivered your order, Super SMOO-V cannot be responsible for your order left to spoil or be stolen.  If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, supplier failure, strikes, vehicle breakdown, traffic, we cannot accept liability for any inconvenience or loss this causes.  We will not charge you for products that we have not delivered in accordance with these terms and conditions.  Otherwise our liability in respect of incorrect delivery is limited to the price of your original order.

You are responsible to inspect your delivery when you receive it. If there are any defects, you may notify us by emailing us using the contact details on our website. If you do not let us know within 3 hours of delivery, we reserve the right not to refund or replace your purchase.
Health

Super SMOO-V’s are made in a kitchen that contains nuts.  In ordering from us you accept that you do not have a nut allergy and you acknowledge that we cannot be responsible for any reaction that you may have to nuts or any other ingredient. Super SMOO-V does not aim, nor claim, to cure, diagnose or treat any illnesses. While the website and other information that we may send you provides general information on health and nutrition this does not in any way constitute medical advice and is not tailored to your specific requirements.

Debit / Credit Card Misuse

Super SMOO-V will take all reasonable care to keep the details of your reservation and debit/credit card information secure but unless we have been negligent, we will not be liable for any losses you may suffer as a result of unauthorized access by a third party to the information transmitted by you when booking with www.supersmoo-v.com

How we use your information

We do not share your data or pass on personal information to third parties. We will use your data for administration of the website and to provide our services to you. We will also use it for direct marketing purposes.

Copyright

You may not reproduce, modify, copy, distribute or use for commercial purposes any of the materials or content on this website without express written permission from us. All designs, text, graphics and their selection and arrangement on this website are the copyright of Super SMOO-V.

Offers & discount codes

All offers are extended subject to availability. Super SMOO-V has the right to withdraw an offer at any time or refuse to provide the offer to a customer for any reason.

Only one offer or discount code can be used per transaction.  This includes partner offers and discounts. All discount codes must be used at the time of purchase and cannot be applied retrospectively.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site will be secure or free from bugs or viruses. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You should use your own virus protection software. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Warranties

It is our aim to be correct in everything that is stated on this website but Super SMOO-V is not liable if a mistake has been made. We also aim to provide an up to date and uninterrupted service, however we do not guarantee that our site, or any content on it, will be free from errors or omissions. Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
To the extent permitted by applicable law Super SMOO-V disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

Jurisdiction

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Company Information

Super SMOO-V.
First Floor, 96-98 Baker Street,
London, W1U 6TJ.
www.supersmoo-v.com
hello@supersmoo-v.com
Company Registration Number: 11076354